Avery Plastic Surgery Terms and Conditions

1.1 An initial consultation is required before any surgical procedure can be considered. 1.2 Your consultation will include a review of your medical history, discussion of your goals, examination where appropriate, and consideration of treatment options, including risks and limitations. 1.3 Referral requirements vary. Our team will advise you of what is required when you call to book your appointment.

Booking a surgical consultation sets in motion administrative work by our team — scheduling, correspondence, and preparation of your file — ahead of your appointment with Dr Avery. The fees below reflect that work and the time reserved with our surgical team.

2.1 A total consultation fee of $365.00 applies to surgical consultations. 2.2 A $100.00 non-refundable administration fee is required at the time of booking to secure your consultation appointment. 2.3 The $100.00 administration fee contributes toward the total consultation fee, with the remaining balance payable as advised by the clinic. 2.4 The $100.00 administration fee reflects the administrative work undertaken by our team at the time of booking, including scheduling, correspondence, and preparation of your file. As this work is completed upon booking, the fee is non-refundable regardless of when a cancellation or rescheduling request is made. 2.5 This approach is consistent with the Australian Consumer Law (ACL), which permits a business to retain a fee where it reflects a genuine, already-incurred cost rather than a penalty for cancelling.

3.1 Appointments may be rescheduled subject to availability. 3.2 Where you reschedule more than two (2) weeks before your scheduled appointment, your $100.00 administration fee is carried forward to the new appointment and no further fee is required, as the time reserved for you can still reasonably be offered to another patient. 3.3 If you request to reschedule within two (2) weeks of your scheduled appointment, the $100.00 administration fee will be forfeited, consistent with clauses 2.4–2.5. This is because, this close to your appointment, Dr Avery has already committed this time out of hospital and in the rooms specifically for you, and it becomes difficult to reallocate to another patient, representing a genuine additional cost to the clinic beyond the administrative work already covered by your original fee. 3.4 A new administration fee will be required to secure an alternative appointment time. 3.5 We appreciate your understanding that late changes can make it difficult for other patients on our waitlist to access earlier appointments.

4.1 The $100.00 administration fee is non-refundable in the event of cancellation at any stage, in accordance with clauses 2.4–2.5, as the administrative work it covers is completed at the time of booking. 4.2 This applies regardless of when the cancellation occurs, including where notice is provided well in advance. 4.3 Failure to attend your appointment ("no show") will result in forfeiture of the administration fee and may require full prepayment for any future bookings.

5.1 Determining whether surgery is appropriate is a purpose of the consultation. A recommendation against surgery, or a decision that a different approach is more suitable, is a legitimate clinical outcome of that consultation and is not, of itself, a basis for a refund. 5.2 The surgeon may also decline to proceed with surgery for a particular patient at his professional discretion, whether for clinical or other reasons. This too is not, of itself, a basis for a refund. 5.3 This clause does not affect your rights under Australian Consumer Law. Where applicable, any approved refunds will be processed back to the original payment method.

6.1 Any fee estimate provided following your consultation is valid for a period of three (3) months from the date of your initial consultation. 6.2 Fee estimates are indicative only and may vary depending on individual clinical circumstances.

7.1 It is your responsibility to ensure you understand all aspects of your consultation, treatment options, and associated costs. Informed consent is covered in detail as part of your consultation and consent documentation. 7.2 Where applicable, it is your responsibility to confirm your eligibility for any Medicare or private health insurance rebates.

8.1 Complimentary Healite (LED) sessions are included as part of your post-operative care package for the first four (4) weeks following surgery, in support of wound healing and recovery. 8.2 The first five (5) scheduled sessions include a scar optimisation treatment where clinically appropriate. Where scar optimisation is recommended, it is provided in place of, not in addition to, a standard Healite (LED) session. 8.3 Sessions beyond the initial five are available on an opt-in basis and are the patient's responsibility to book and attend. 8.4 All patients receive information regarding their post-operative sessions verbally at their consultation, in writing on their fee estimate, and via email prior to their procedure. 8.5 A minimum of seventy-two (72) hours' notice is required to reschedule or cancel a booked Healite (LED) session. Sessions cancelled or rescheduled with less than 72 hours' notice, or where the patient fails to attend, will be forfeited and cannot be recovered or rescheduled. 8.6 Sessions not attended within this four-week period will not be carried over or extended.

9.1 Nothing in these Terms & Conditions excludes, restricts, or modifies any rights you may have under the Australian Consumer Law.

11.1 If you are not satisfied with any aspect of your care, we encourage you to raise this directly with us so we can work with you toward a resolution. 11.2 A full list of complaints options — including Lingard Private Hospital's patient feedback process, AHPRA, the Health Care Complaints Commission, the Medical Council of NSW, and the OAIC for privacy-related matters — is available on our website FAQs. 11.3 To speak with our Care Team directly, email [email protected] or call 02 4002 4150.