Avery Aesthetics Terms and Conditions

At Avery Aesthetics, we are committed to providing exceptional, safe, and patient‑centred care. To honour the time and expertise of our clinical team—and to ensure fair access to appointments for all clients—we have a cancellation and rescheduling policy in accordance with the Australian Consumer Law (ACL), NSW Fair Trading requirements, AHPRA advertising standards, and the HCCC framework.

Appointment Prepayment Requirement

A $100 prepayment is required at the time of booking all consultation and treatment appointment appointments.

• This prepayment secures the specific appointment date and time reserved for you.
• It is applied to the scheduled appointment only and is not a transferable or ongoing deposit for future bookings.
• The prepayment reflects the time allocated by our registered nurses, dermal clinicians, and administrative team in preparing for your personalised care.

Cancellation & Rescheduling Terms

To ensure fairness and operational continuity, the following conditions apply:

Required Notice Period
• A minimum of 72 hours’ notice is required for all appointment cancellations or rescheduling.

Cancellations or Rescheduling Within 72 Hours
• If you cancel, request to reschedule, or fail to attend your appointment within 72 hours of the scheduled time, the $100 prepayment will be forfeited.

No Exceptions
While we fully acknowledge that illness and unforeseen circumstances can arise, short-notice cancellations still result in loss of clinical time, allocated staff resources, and reduced appointment availability for other clients. For this reason, the policy applies uniformly and without exceptions.

This approach is consistent with the ACL, which permits businesses to retain a prepayment where it represents a genuine reflection of the reasonable costs associated with holding, preparing for, and reserving a service.

Rationale & Professional Standards

At Avery Aesthetics, the time reserved for your appointment includes:

• clinical preparation by registered nurses and dermal clinicians
• review of medical history and treatment planning
• administrative coordination
• dedicated clinical room and equipment allocation

Short-notice cancellations or rescheduling impact both our clinicians and other clients seeking timely care. Upholding a consistent policy ensures fairness, transparency, and respect for the time and expertise of the team.

Compliance With Australian Consumer Law

Under the ACL, businesses are permitted to enforce cancellation fees when:

• the terms are disclosed before booking or payment
• the fee is reasonable and proportionate to the loss incurred
• the fee is not a penalty or unfair contract term

This policy meets these criteria and reflects a genuine pre-estimate of the costs and operational impact associated with reserved appointment time.

Our Commitment to You

We value your trust and remain dedicated to providing an exceptional clinical and client experience. Transparent processes and mutual respect enable us to maintain the highest professional and ethical standards.

Thank you for your understanding and cooperation.

Effective from 1 July 2025

As part of our commitment to delivering premium care and expert advice, Avery Aesthetics will transition from complimentary consultations to a 45-minute, in-depth consultation model at a fee of $100.

Terms and Conditions:

1. From 1 July 2025, all standard consultations at Avery Aesthetics will be charged at $100 for a 45-minute appointment with our experienced registered nursing and dermal clinicians.
2. The $100 consultation fee is redeemable on the day of your consultation toward any in-clinic skincare purchase or treatment performed as part of your consultation.
   • Redemption is only available on the same day and cannot be carried forward to future appointments or purchases.
   • Clients must inform the team at the time of booking (online or via phone) if they wish to have a treatment during their consultation.
3. Eligible skincare products include any available in-clinic brands: SkinCeuticals, Synergie Skin, Revision Skincare, and Procell.
4. Cancellations, reschedules, or no-shows made within 72 hours of the appointment will result in forfeiture of the $100 fee.
   • No exceptions will be made. This policy reflects the high value and demand for our team's time and expertise.
5. This change reflects our focus on providing a high standard of personalised care and education in a clinical setting, supported by skilled practitioners and medical-grade products.
6. These terms are compliant with the Competition and Consumer Act 2010 (Cth) and NSW Fair Trading guidelines, and do not affect your rights under Australian Consumer Law.

Package Validity:
All aesthetic service packages must be used within 12 months from the date of purchase. After this period, any unused services will expire and are non-refundable.

Booking Appointments:
Appointments must be scheduled in advance and are subject to availability. We recommend booking sessions ahead of time to ensure preferred dates and times.

Cancellation & Rescheduling Policy:
We require a minimum of 72 hours’ notice for any appointment cancellations or rescheduling. Failure to provide sufficient notice will result in the session and your prepayment being forfeited.

Non-Transferable & Non-Refundable:
Packages are non-transferable and may only be used by the individual named at the time of purchase. All package sales are final and non-refundable, except as required by law.

Medical Eligibility:
All services are subject to a consultation and medical assessment. If at any point a service is deemed unsuitable for medical reasons, we will offer alternative treatments where possible.

Package Modifications:
The provider reserves the right to modify the services included in the package with comparable alternatives, if necessary, due to changes in product availability or best practices in treatment.

1. Overview

These Terms & Conditions apply to all Avery Favourites packages, promotions, and offers provided by Avery Aesthetics Pty Ltd (“Avery”). They operate in conjunction with Avery’s Standard Clinic Terms & Conditions and any package-specific terms communicated at the time of purchase or booking. Avery complies with the Australian Consumer Law (ACL), the AHPRA Guidelines for Advertising Regulated Health Services (2023), and the TGA Therapeutic Goods Advertising Code (2021).

By purchasing or booking an Avery Favourites package, you acknowledge and agree to these terms.

2. Discounts, Promotions & Exclusivity

Avery Favourites packages and promotional pricing are exclusive offers and cannot be combined with any other discount, voucher, gift card, or promotion unless expressly stated in writing.

Promotional prices apply only during the published promotional period. After this date, standard pricing will apply. Discounts cannot be retrospectively applied to prior purchases or bookings. Promotional packages are non-transferable, non-exchangeable, and not redeemable for cash except where required by law.

3. Booking & Availability

All appointments are subject to practitioner and device availability. Some treatments may require clinical suitability assessment or consultation prior to booking. Availability may vary depending on practitioner schedules, device maintenance, or clinic closures (e.g. public holidays and Christmas shutdown). Avery reserves the right to reschedule or adjust appointments to ensure safe and effective treatment delivery.

4. Standard Booking Terms

All Avery Aesthetics bookings are governed by the clinic’s Standard Booking and Cancellation Policy, which includes but is not limited to:

• Notice Periods: A minimum of 72 hours’ notice is required for cancellations or rescheduling. Failure to provide sufficient notice, or non-attendance, may result in a cancellation fee or forfeiture of a pre-paid session.
• Deposits & Payments: Deposits or prepayments may be required to secure your booking and are applied toward your treatment cost. Deposits are non-refundable for late cancellations or no-shows, except as required under Australian Consumer Law.
• Refunds & Consumer Rights: Refunds will be processed in accordance with the Australian Consumer Law. Clients are entitled to a remedy where a service is not delivered with due care and skill, or where it does not match what was agreed or described. Promotional or bonus value is forfeited if a refund is issued for the original paid amount.

5. Package-Specific Terms

Each Avery Favourites package includes specific treatments, number of sessions, timeframes, and expiry dates. These will be clearly stated at the time of purchase. Packages must be used as described and are not interchangeable between treatment types or individuals. Treatments within a package must be completed within the specified validity period, unless extended in writing by Avery. Package inclusions cannot be substituted, redeemed for cash, or transferred to another person or clinic. Some treatments may require ongoing maintenance or multiple sessions for optimal results; this will be discussed during your consultation. Any mention of likely outcomes or benefits is general in nature, and individual results may vary depending on skin type, lifestyle, and adherence to post-care advice.

6. Medical & Clinical Suitability

All treatments are provided subject to professional assessment by a qualified practitioner or dermal therapist. Clinical suitability is determined on an individual basis; Avery reserves the right to decline or modify a treatment plan if it is not deemed safe or appropriate. If a client pre-purchases a package and is later found unsuitable for a treatment, Avery will offer: an alternative treatment of equal or lesser value (where appropriate); or a refund in accordance with ACL. Clients must disclose all relevant medical history, medications, allergies, pregnancy/breastfeeding status, and previous procedures prior to treatment. Failure to do so may affect outcomes and invalidate any liability on Avery’s part.

7. Compliance with AHPRA & TGA Guidelines

All advertising, promotional descriptions, and materials relating to Avery Favourites packages comply with the AHPRA Guidelines for Advertising Regulated Health Services (2023) and the TGA Therapeutic Goods Advertising Code (2021). Avery does not guarantee or imply specific outcomes, results, or timeframes. No testimonials or before-and-after images are used in a manner that could mislead or create unreasonable expectations. All devices and products promoted are TGA-registered or listed where required. Treatments are non-surgical, aesthetic in nature, and performed by appropriately qualified professionals. Clients will receive individualised pre- and post-treatment information outlining expected benefits, risks, downtime, and care instructions.

8. Modifications & Updates

Avery Aesthetics reserves the right to update, modify, or withdraw any Avery Favourites package or associated terms at any time without notice. In the event of any material change, clients who have purchased a package prior to the update will continue to be bound by the terms in place at the time of purchase, unless changes are required by law or regulatory authority.

9. Liability & Disclaimer

While every effort is made to ensure accuracy and safety, Avery accepts no liability for: variations in individual response or results; treatment outcomes affected by undeclared medical conditions or contraindications; or loss, damage, or delay caused by factors beyond Avery’s reasonable control. All treatments are undertaken at the client’s discretion and with informed consent.

10. Contact Information

For clarification or further information about these Terms & Conditions, please contact:
Avery Aesthetics
14 Watt Street, Newcastle, NSW
02 4002 4150
[email protected]
www.averyplasticsurgery.com.au

11. Non-Surgical Cosmetic Procedures – Regulatory Compliance Statement

All aesthetic treatments at Avery Aesthetics are non-surgical and performed by qualified practitioners under appropriate supervision. Advertising and communication comply with the AHPRA Guidelines for Advertising Regulated Health Services (2023) and the Therapeutic Goods Advertising Code (2021). Treatments are not risk-free; individual suitability, risks, expected outcomes, and post-care requirements are discussed during consultation prior to any procedure. Avery Aesthetics does not guarantee specific outcomes, as treatment responses vary by individual. Clients are encouraged to seek independent advice if uncertain about any treatment decision. Cooling-off recommendations are observed for all procedures involving injectables or other higher-risk non-surgical treatments. All therapeutic devices and skincare used are TGA-listed or registered where required. Consent is obtained prior to treatment, and clients may withdraw consent at any time before commencement.

Party Season ToneUp (Available November 2025 - January 2026)

Terms & Conditions:

• Availability: Limited bookings available from November through January.
• Treatment Period: All initial Tone Up sessions must be completed by 31 January 2026.
• All sessions must be completed by 31 January 2026.
• Eligibility: Treatments are available following a consultation and suitability assessment with one of our qualified practitioners. It is possible to combine your consultation with your first treatment.
• Non-Refundable & Non-Transferable: Packages and individual treatments are strictly non-refundable and non-transferable.

Party Season GlowUp (Available November 2025 - January 2026)

Terms and Conditions

• Availability: Limited bookings available throughout November to January.
• Practitioner: This package is exclusively bookable with Dermal Therapist Shauna.
• Validity: All treatments included in the package must be used within 2 months of purchase.
• Non-Transferable & Non-Refundable: Packages and individual treatments are strictly non-transferable and non-refundable. Once purchased, the package cannot be reassigned or credited if the client chooses not to proceed with the full package.

Avery Aesthetics Black Friday “Future You” Event — Terms & Conditions

1. General Information

• This promotion is run by Avery Aesthetics Pty Ltd (ABN 43954079508), trading as Avery Aesthetics.

• The offer is valid for purchases made between Thursday 20 November 2025 and Thursday 27 November 2025, unless otherwise stated or extended by Avery at its discretion.

• All treatment credits and skincare offers are subject to availability, clinical suitability, and assessment by a qualified practitioner where applicable.

• Participation in this promotion constitutes acceptance of these terms and conditions.

2. “Future You” Pre-Purchase Credit Event

This once-a-year event allows clients to pre-purchase flexible treatment credit for use toward eligible aesthetic treatments in 2026.

Conditions of Purchase

• Treatment credit is issued as Avery Aesthetics treatment credit, not as a gift card, and must be applied to eligible treatments performed at Avery Aesthetics in 2026.
• Promotional or bonus credit issued as part of this offer cannot be applied toward consultation fees. It also cannot be used to offset, replace, or reimburse any deposits or payments associated with any booked or upcoming appointments.
• Credit can be used toward aesthetic treatments, injectables, skin and energy-based treatments, or packages, but cannot be used for surgery, retail products, or gift cards unless explicitly stated.
• Credit value is non-transferable, non-refundable, and not redeemable for cash, except as required under Australian Consumer Law (ACL).
• Bonus value is promotional and will expire on 27th November 2026, while the original purchase value does not expire under ACL.
• Treatment bookings are subject to practitioner availability and clinical suitability. Individual outcomes vary.
• Where treatment credit is used for procedures that require a consultation or medical assessment, the treating practitioner will determine appropriateness prior to treatment.
• No statements in Avery’s advertising should be interpreted as guaranteeing results or implying permanent outcomes.
• Promotional offers cannot be combined with any other discount, package, or promotion unless specified in writing.

Refunds and Consumer Rights

• In accordance with the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010), clients are entitled to a remedy if a service is not provided with due care and skill, or if it is not fit for the purpose discussed.

• Promotional value (the bonus credit) is forfeited if a refund of the original amount is requested.

• Avery complies with AHPRA’s Guidelines for Advertising Regulated Health Services (2023)—no testimonials, misleading comparisons, or guarantees of outcome are implied or offered.

Skincare Offers

Valid Thursday 20th November – Thursday 27th November 5pm.
(Offers are available in-clinic or via telephone)

Option 1: 30% Off In-Clinic Skincare Purchases with code AVERYBLACKFRIDAY

• Available to clients who purchase skincare in person or telephone payments at Avery Aesthetics between Thursday 20th and Thursday 27th November 2025.

• Applies to full-priced retail skincare only.

• Not valid for online orders (not available), or future-dated purchases.

• Discount does not apply to prescription or compounded products.

• All sales are final; exchanges will only be honoured in accordance with ACL for faulty or misdescribed goods.

Option 2: 40% Off Skincare with a Skin Consultation

• Clients who book and attend an in-person skin consultation with our Dermal Therapist, on Monday 1 December 2025 or Monday 8th December will receive 40% off all full-priced skincare products purchased on the day.

• Skincare purchases must be made directly following the consultation to qualify.

• The consultation fee may be redeemed against eligible skincare purchases on the same day at the 40% discounted rate.

• Offer applies only to full-priced products; not valid on clearance, or online purchases.

• Appointments are limited and available on a first-come, first-served basis.

• Consultations are for individual assessment and education only, and do not constitute medical advice. Product suitability is determined in consultation with the Dermal Therapist.

• Results and tolerance vary by individual. Always follow professional advice and product instructions.

3. Compliance and Transparency

• All promotions comply with AHPRA’s Guidelines for Advertising Regulated Health Services (2023) and Therapeutic Goods Administration (TGA) advertising standards.

• Avery does not offer or imply therapeutic guarantees, nor advertise unapproved therapeutic goods.

• Any mention of outcomes is general in nature and reflects typical rather than assured experiences.

• Before commencing treatment, clients will receive individualised information regarding expected benefits, risks, downtime, and maintenance.

• All claims and representations adhere to Avery’s internal clinical governance and quality assurance policies, which align with the National Safety and Quality Health Service (NSQHS) Standards.

4. Contact and Queries

For further information or clarification on these terms, please contact:
Avery Aesthetics
Phone: 024002 4150
Email: [email protected]
Address: 14 Watt Street, Newcastle, NSW
Website: www.averyplasticsurgery.com.au

1. Issuance & Redemption

• Avery Aesthetics Gift Cards (“Gift Cards”) are issued by Avery Aesthetics Pty Ltd.
• Gift Cards are redeemable only for skincare product purchases or aesthetic treatments performed following a consultation at Avery Aesthetics.
• Gift Cards cannot be redeemed for surgical procedures, cash, or used to purchase other Gift Cards.
• Medical Peel Gift Cards are redeemable only for a medical grade peel and must be used in conjunction with another appropriate booked treatment at Avery Aesthetics.

2. Validity & Expiry

• Each Gift Card is valid for 3 years (36 months) from the date of issue.
• After the expiration date, the Gift Card will be void, and any remaining balance will be forfeited. No extensions, refunds, or replacements will be permitted.

3. Usage & Balance

• Gift Cards may be redeemed in full or in part; any remaining balance can be used on subsequent visits within the validity period.
• Avery Aesthetics is not responsible for lost, stolen, or damaged Gift Cards. Any remaining value will be considered forfeited in such cases.

4. Non-transferable & Non-refundable

• Gift Cards are non-transferable and intended for use by the original recipient unless otherwise agreed in writing.
• Gift Cards are non-refundable, except where required by Australian Consumer Law.

5. Cancellation & Returns

• Once purchased, Gift Cards cannot be cancelled, returned, or exchanged for cash.
• Any goods or services purchased using a Gift Card are subject to Avery Aesthetics’ standard cancellation, rescheduling, and refund policies.

6. Lost or Stolen Cards

• If your Gift Card is lost, stolen, or damaged, please notify Avery Aesthetics immediately. Replacement may be provided at our discretion, provided the remaining balance can be verified. Administration fees may apply.

7. Change of Terms

• Avery Aesthetics reserves the right to modify these Gift Card Terms & Conditions at any time. Any changes will apply to Gift Cards issued after the date of the change and will be published on our website.

Effective from 1 July 2025

As part of your ongoing care, patients of Avery Reconstructive & Aesthetic Plastic Surgery are eligible for 10% off full-priced light, laser, and device-based treatments at Avery Aesthetics.

Terms and Conditions:

1. This offer is available exclusively to post-surgical patients of Avery Reconstructive & Aesthetic Plastic Surgery and is non-transferable.
2. The 10% off applies only to individual, full-priced light, laser and device-based treatments performed at Avery Aesthetics.
3. The 10% off does not apply to:
   • Any other treatment types, including but not limited to consultations, cosmetic injectables, peels, and other skin treatments, or body services
   • Skincare products
   • Packages, bundles, promotional offers, or services already reduced in price.
4. Clients must advise reception at the time of booking to ensure the 10% off is applied.
5. This offer is valid from 1 July 2025 until further notice and may be amended or withdrawn at Avery Aesthetics’ discretion, with reasonable notice.
6. These terms are consistent with the Competition and Consumer Act 2010 (Cth) and NSW Fair Trading regulations, and do not limit your rights under Australian Consumer Law.