Before booking, please take a moment to review our Terms and Conditions. They include important information about our cancellation and rescheduling policy, consultation policy, service package conditions and past surgical patient policy. These policies are in place to ensure the best possible care and experience for all our clients.
At Avery Aesthetics, we are committed to providing exceptional, safe, and patient‑centred care. To honour the time and expertise of our clinical team—and to ensure fair access to appointments for all clients—we have a cancellation and rescheduling policy in accordance with the Australian Consumer Law (ACL), NSW Fair Trading requirements, AHPRA advertising standards, and the HCCC framework.
Appointment Prepayment Requirement
A $100 prepayment is required at the time of booking all consultation and treatment appointment appointments.
• This prepayment secures the specific appointment date and time reserved for you.
• It is applied to the scheduled appointment only and is not a transferable or ongoing deposit for future bookings.
• The prepayment reflects the time allocated by our registered nurses, dermal clinicians, and administrative team in preparing for your personalised care.
Cancellation & Rescheduling Terms
To ensure fairness and operational continuity, the following conditions apply:
Required Notice Period
• A minimum of 72 hours’ notice is required for all appointment cancellations or rescheduling.
Cancellations or Rescheduling Within 72 Hours
• If you cancel, request to reschedule, or fail to attend your appointment within 72 hours of the scheduled time, the $100 prepayment will be forfeited.
No Exceptions
While we fully acknowledge that illness and unforeseen circumstances can arise, short-notice cancellations still result in loss of clinical time, allocated staff resources, and reduced appointment availability for other clients. For this reason, the policy applies uniformly and without exceptions.
This approach is consistent with the ACL, which permits businesses to retain a prepayment where it represents a genuine reflection of the reasonable costs associated with holding, preparing for, and reserving a service.
Rationale & Professional Standards
At Avery Aesthetics, the time reserved for your appointment includes:
• clinical preparation by registered nurses and dermal clinicians
• review of medical history and treatment planning
• administrative coordination
• dedicated clinical room and equipment allocation
Short-notice cancellations or rescheduling impact both our clinicians and other clients seeking timely care. Upholding a consistent policy ensures fairness, transparency, and respect for the time and expertise of the team.
Compliance With Australian Consumer Law
Under the ACL, businesses are permitted to enforce cancellation fees when:
• the terms are disclosed before booking or payment
• the fee is reasonable and proportionate to the loss incurred
• the fee is not a penalty or unfair contract term
This policy meets these criteria and reflects a genuine pre-estimate of the costs and operational impact associated with reserved appointment time.
Our Commitment to You
We value your trust and remain dedicated to providing an exceptional clinical and client experience. Transparent processes and mutual respect enable us to maintain the highest professional and ethical standards.
Thank you for your understanding and cooperation.
Effective from 1 July 2025
As part of our commitment to delivering premium care and expert advice, Avery Aesthetics will transition from complimentary consultations to a 60-minute, in-depth consultation model at a fee of $100.
Terms and Conditions:
- From 1 July 2025, all standard consultations at Avery Aesthetics will be charged at $100 for a 60-minute appointment with our experienced registered nursing and dermal clinicians.
- The $100 consultation fee is redeemable on the day of your consultation toward any in-clinic skincare purchase or treatment performed as part of your consultation.
- Redemption is only available on the same day and cannot be carried forward to future appointments or purchases.
- Clients must inform the team at the time of booking (online or via phone) if they wish to have a treatment during their consultation.
- Eligible skincare products include any available in-clinic brands: SkinCeuticals, Synergie Skin, Revision Skincare, and Procell.
- Cancellations, reschedules, or no-shows made within 72 hours of the appointment will result in forfeiture of the $100 fee.
- No exceptions will be made. This policy reflects the high value and demand for our team's time and expertise.
- This change reflects our focus on providing a high standard of personalised care and education in a clinical setting, supported by skilled practitioners and medical-grade products.
- These terms are compliant with the Competition and Consumer Act 2010 (Cth) and NSW Fair Trading guidelines, and do not affect your rights under Australian Consumer Law.
Package Validity:
All aesthetic service packages must be used within 12 months from the date of purchase. After this period, any unused services will expire and are non-refundable.
Booking Appointments:
Appointments must be scheduled in advance and are subject to availability. We recommend booking sessions ahead of time to ensure preferred dates and times.
Cancellation & Rescheduling Policy:
We require a minimum of 72 hours’ notice for any appointment cancellations or rescheduling. Failure to provide sufficient notice will result in the session and your prepayment being forfeited.
Non-Transferable & Non-Refundable:
Packages are non-transferable and may only be used by the individual named at the time of purchase. All package sales are final and non-refundable, except as required by law.
Medical Eligibility:
All services are subject to a consultation and medical assessment. If at any point a service is deemed unsuitable for medical reasons, we will offer alternative treatments where possible.
Package Modifications:
The provider reserves the right to modify the services included in the package with comparable alternatives, if necessary, due to changes in product availability or best practices in treatment.
All complimentary treatments (including peels and other complimentary services) require at least 72 hours’ notice for cancellation.
Cancellations made within 72 hours of booking or the scheduled appointment will result in the forfeiture of the complimentary treatment.
1. Issuance & Redemption
- Avery Aesthetics Gift Cards (“Gift Cards”) are issued by Avery Aesthetics Pty Ltd.
- Gift Cards are redeemable only for skincare product purchases or aesthetic treatments performed following a consultation at Avery Aesthetics.
- Gift Cards cannot be redeemed for surgical procedures, cash, or used to purchase other Gift Cards.
- Medical Peel Gift Cards are redeemable only for a medical grade peel and must be used in conjunction with another appropriate booked treatment at Avery Aesthetics.
2. Validity & Expiry
- Each Gift Card is valid for 3 years (36 months) from the date of issue.
- After the expiration date, the Gift Card will be void, and any remaining balance will be forfeited. No extensions, refunds, or replacements will be permitted.
3. Usage & Balance
- Gift Cards may be redeemed in full or in part; any remaining balance can be used on subsequent visits within the validity period.
- Avery Aesthetics is not responsible for lost, stolen, or damaged Gift Cards. Any remaining value will be considered forfeited in such cases.
4. Non-transferable & Non-refundable
- Gift Cards are non-transferable and intended for use by the original recipient unless otherwise agreed in writing.
- Gift Cards are non-refundable, except where required by Australian Consumer Law.
5. Cancellation & Returns
- Once purchased, Gift Cards cannot be cancelled, returned, or exchanged for cash.
- Any goods or services purchased using a Gift Card are subject to Avery Aesthetics’ standard cancellation, rescheduling, and refund policies.
6. Lost or Stolen Cards
- If your Gift Card is lost, stolen, or damaged, please notify Avery Aesthetics immediately. Replacement may be provided at our discretion, provided the remaining balance can be verified. Administration fees may apply.
7. Change of Terms
- Avery Aesthetics reserves the right to modify these Gift Card Terms & Conditions at any time. Any changes will apply to Gift Cards issued after the date of the change and will be published on our website.
How it works
- Joining Avery Aesthetics Loyalty program is automatic.
- $1 spent = 1 point. Spend $2000 and accrue 2000 points, and you will receive $75 credit to spend at your next visit for in clinic purchases of services*, including standard packages of treatments
- Our system will accrue, calculate and store your credit for you.
- Loyalty points will expire strictly 180 days from the date of issue.
- To check your credit, call or email us to check your points balance. You can see your points balance on your invoices and the emails you receive from Avery Aesthetics.
Terms & conditions
Book & pay for your treatment, product or skincare & loyalty points accrue automatically.
Loyalty rewards can be used for in clinic purchases of services, including standard packages of treatments.
Gift certificates/vouchers are exempt, as are skincare items and all specials, such as seasonal specials and packages, for treatments.
Loyalty points may not be used on the date they accrued.
Loyalty points expire strictly 180 days from the date of issue.
Loyalty points are non-transferable and not redeemable for cash or credit.
Loyalty points do not accrue on purchases made with Zip payment plans.
Loyalty points may only be used with other promotions or offers at the absolute discretion of Avery Aesthetics.
As part of your ongoing care, patients of Avery Reconstructive & Aesthetic Plastic Surgery are eligible for 10% off full-priced light, laser, and device-based treatments at Avery Aesthetics.
Terms and Conditions:
- This offer is available exclusively to post-surgical patients of Avery Reconstructive & Aesthetic Plastic Surgery and is non-transferable.
- The 10% off applies only to individual, full-priced light, laser and device-based treatments performed at Avery Aesthetics.
- The 10% off does not apply to:
- Any other treatment types, including but not limited to consultations, cosmetic injectables, peels, and other skin treatments, or body services
- Skincare products
- Packages, bundles, promotional offers, or services already reduced in price.
- Clients must advise reception at the time of booking to ensure the 10% off is applied.
- This offer is valid from 1 July 2025 until further notice and may be amended or withdrawn at Avery Aesthetics’ discretion, with reasonable notice.
- These terms are consistent with the Competition and Consumer Act 2010 (Cth) and NSW Fair Trading regulations, and do not limit your rights under Australian Consumer Law.
If you are not satisfied with any aspect of your care, we encourage you to raise this directly with us so we can work with you toward a resolution. 11.2 A full list of complaints options — including AHPRA, the Health Care Complaints Commission, the Medical Council of NSW, and the OAIC for privacy-related matters — is available on our website FAQs. 11.3 To speak with our Care Team directly, email [email protected] or call 02 4002 4150.’